Returns Policy
Our Return & Refund Policy
Thank you for supporting our small business. As our products are made to order especially for you, we have a specific return policy.
All Sales Are Final Due to the custom, made-to-order nature of our products, we are unable to accept returns or offer refunds for a change of mind. We encourage you to review your order carefully before purchasing.
Our Commitment to Quality We stand behind the quality of our work. If your item arrives damaged, defective, or if you received the incorrect item, please contact us immediately.
To report an issue:
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Please email us at [Your Email Address] within 14 days of delivery.
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Include your order number and a clear photo and description of the issue.
We will review your request and, if the item is confirmed to be defective or incorrect, we will gladly arrange for a replacement or a full refund.
Thank you for your understanding.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please reach out to support@citadelsupplyhouse.com if you have any issues shipping a product out of the US. We can handle those orders on a case by case basis.